I have worked with Lisa and the team for a number of years now, initially during my time at a large general insurer where Lisa helped demonstrate the value that behavioural economics can bring when trying to better understand how insurance customers behave and think. Since moving to one of the UK’s leading wealth management firms, I have continued working with The Big Window, tapping into the skills, experience and knowledge of Lisa and the team. Not only have they delivered fantastic research projects of differing sizes and complexities, but if I ever have a research-related issue to run by them, Lisa is always happy to provide an impartial, external viewpoint. This has proven invaluable in providing ammunition to support internal discussions and debates, which makes me consider Lisa to be a ‘trusted adviser’ when it comes to all things research and insight.
Robin Queripel, Research & Insight Manager, Quilter